FAQ’s, Rules & Waivers

FAQ’s

Payment & Waiver

All rental groups must sign a waiver that includes a release of liability and all of the following information. A nonrefundable $50 dollar booking fee is required to reserve the unit and the remaining balance must be made a minimum of 5 business days in advance of the event unless other arrangements are made. We accept cash or credit/debit card payments. Tips for delivery technicians are appreciated but not required.

Delivery

Southern Oregon Bounce House Rentals, LLC is committed to providing exceptional service for your events. Our delivery technicians will arrive and have the units prepared for use.

  • The technician must be able to back a truck close to the bounce house setup location. The bounce houses can only be setup on level grass or pavement surfaces (no gravel or dirt surfaces).

  • Due to a variety of delivery conditions, it may be necessary to drop off and prepare the units early or to pick them up later than the scheduled event time. If you have any schedule restrictions please advise the Event Coordinator at the time of booking.

  • We offer free delivery to rentals in Medford, Phoenix and Central Point. A $15 delivery fee is charged for rentals in Talent, Ashland and Jacksonville. A $20 delivery fee is charged for rentals in Gold Hill, Rogue River and Grants Pass. If you are unsure if we deliver to your location or charge a delivery fee please email us at sobouncerentals@gmail.com.

  • We only deliver our units to private or commercial locations (no public park or public land locations allowed).

Description of Fees

Our fee includes the bounce house, blower, tarp, landing mat, 50 ft. extension cord, and bounce house stakes or sand bags. A landing mat can be rented for an additional $15. We offer a 10% discount to all MILPOFD!

Cancellations

For any cancellation made more than 48 hours before the event time is eligible for a refund of the event total less the $50 non-refundable booking fee. Cancellations made with less than 48 hours in advance are not eligible for a refund. Our Event Coordinators will do everything possible to assist you in rescheduling your event, but no guarantees can be made.

Weather

Weather is often unpredictable in Southern Oregon. You are responsible for monitoring weather conditions and giving Southern Oregon Bounce House Rentals, LLC at least 48 hours advance notice to reschedule an event due to inclement weather. IF WINDS GUSTS ARE IN EXCESS OF 20MPH YOU MUST DEFLATE THE UNIT(S). In all situations you should be conscious of your own safety.

  • If weather conditions before delivery on the day of your event are so severe that they represent a danger to either you or our driver, we will contact you and reschedule your event.

  • If weather conditions become severe after delivery, deflate the unit. ALWAYS BE MINDFUL OF YOUR SAFETY. If this happens, please call 541-994-1418 and notify the Event Coordinator on duty. Any consideration for rescheduling due to severe weather during an event will be made on a case by case basis.

Safety

IF SAFETY IS A CONCERN, ALWAYS PUT YOUR SAFETY AND THE SAFETY OF YOUR GUESTS FIRST. Please contact 541-944-1418 immediately if there is a safety issue that you cannot correct.

  • All inflatables require a minimum 4 foot clearance on all sides.

  • Bounce houses must be monitored by an adult at all times to ensure all rules are being followed.

  • Electricity must be available within 50 feet of the blower unit. Any distance beyond 50 feet represents a safety risk due to improper inflation and voltage drops.

  • All inflatables must be staked down for safety. If staking is not an option, notify the an event coordinator at least 24 hours before your event and we will provide sandbags.

  • Deflate units if there are wind gusts over 20MPH by unplugging the blower.

Rental Problems

Any pre-existing damage to a unit must be reported within 1 hour of the setup of the unit. Any issues with inflation must be reported immediately. Please call 541-944-1418 immediately to report the damage to an Event Coordinator.

  • Most problems can be resolved with quick troubleshooting. Check to make sure that the power is still going to the blower and that there are no obstructions to the airflow.

  • If problems persist please call our office at 541-944-1418

Refunds

In order to ensure exceptional service, we process every refund individually. The key to proper resolution of your event is early contact.

Power Source

Customers must provide a power source for inflating a unit within 50 feet of the setup location. OUR CORDS ARE 50 FEET LONG, WE DO NOT PROVIDE POWER CABLES BEYOND 50 FEET. The power source must be a standard household 110V outlet. We do not rent or allow the use of a generator at this time. THE CUSTOMER IS LIABLE FOR ANY DAMAGE CAUSED BY USE OF ANY EQUIPMENT NOT PROVIDED AS PART OF A RENTAL.

Rules

It is the responsibility of the person or organization renting this inflatable equipment to ensure that all possible precautions are taken to avoid injury to people or damage to the Inflatable. Please ensure that the following Safety Instructions are followed:

1. No food, drink or chewing gum on or around the Inflatable. This will avoid a choking risk and keep the unit clean. (Please note if the Inflatable is collected in a dirty condition then the person hiring it will incur a cleaning charge)

2. Shoes, glasses, jewelry, and badges MUST be removed before using the inflatable to avoid injury to peoples using the equipment and harm to the Inflatable.

3. No face paints, party poppers, colored streamers or silly string to be used either on or near the Inflatable. (Please note these products will cause damage to the Inflatable that cannot be repaired)

4. NO smoking on or around the Inflatable.

5. NO barbeques around the Inflatable.

6. Climbing, hanging or sitting on walls is dangerous and must not be allowed.

7. A responsible Adult must supervise the inflatable at all times.

8. Always ensure that the Inflatable is not overcrowded, and limit numbers according to the age and size of Children using it. Try to avoid large and small children from using it at the same time. If any, follow government social distancing guidelines.

9. Ensure Children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.

10. No pets, toys or sharp instruments on the inflatable at any time.

11. Do not allow anyone to bounce on the front safety step as this is dangerous.

12. Do not allow anyone to be on the inflatable equipment during inflation or deflation as this is DANGEROUS.

13. Please ensure that Children are not attempting somersaults and are clothed appropriately and that nothing can fall out of their pockets.

15. THE MOST IMPORTANT RULE: DO NOT let children play on the inflatable without Adult supervision. Adult supervision is necessary to enforce these rules for safe operation of the Inflatable.

Release of Liability & Day of Party Waivers

I understand that participating in the use of the bounce houses, inflatables and games from Southern Oregon Bounce House Rentals, LLC involves risk, danger, and hazards that may cause serious personal injury or death and injuries are a common and ordinary occurrence. I voluntarily elect to participate in playing in the bounce houses, inflatables and games from Southern Oregon Bounce House Rentals, LLC and I fully understand this involves jumping on air filled entertainment toy(s) games such as inflatable bounce houses and water slides and other yard games and I fully understand the health and safety risks associated with these types of activities. I, therefore, assume all risk of injury and/or death associated with this event. I will not hold Southern Oregon Bounce House Rentals, LLC, its agents, owners, shareholders, employees, or anyone affiliated with Southern Oregon Bounce House Rentals, LLC, liable for any circumstances of this event. 

I release and hold harmless and agree not to bring any action or suit against Southern Oregon Bounce House Rentals, LLC its owners, officers, shareholders, agents and employees “Southern Oregon Bounce House Rentals, LLC” releases from any liability resulting from any personal injury to myself, including death, or damage to my property which is caused by the breach of any express or implied warranty or the negligent act or omission of any Southern Oregon Bounce House Rentals, LLC, release in the design, location, construction, inspection, maintenance and repair on or about the bounce house, inflatables and games from Southern Oregon Bounce House Rentals, LLC, inventory. I hereby confirm that I am in good physical condition and do not suffer from any disabilities or physical conditions that place me or others at risk or otherwise physically inhibit participation in this event. 

By this waiver and release, I assume any risk and take full responsibility and warranty of any and all claims of personal injury and death or damages to, but not listed, my use of Southern Oregon Bounce House Rentals, LLC property or engaging in Southern Oregon Bounce House Rentals, LLC activities or other activities on or near the premises on the dates the item is used. 

I acknowledge that I have read, understand, and fully agree to the terms of this waiver and release and its contents. I understand and confirm that by signing this waiver and release, I have given up considerable future legal rights. I sign this waiver and release voluntarily, under no duress or threat of duress, without inducement, promise, or guarantee being communicated to me. My signature is proof of my intent to execute a complete and unconditional waiver and release of all liabilities in force under the law. I am eighteen (18) years of age or older and mentally competent to enter into this waiver. 

Day of Party Waiver

This rental equipment has been received in good condition and will be returned in the same condition (ordinary wear and tear accepted). Customer assumes all responsibility for injuries to persons or damages to property, and agrees to release and hold Southern Oregon Bounce House Rentals, LLC. harmless for any and all claims, of whatsoever nature, arising out of use of the rental equipment while in his/her custody. In the event that the release and hold harmless as contained herein is held unenforceable for any reason, Customer herby agrees to a limit on any damages claimed by Customer to the total paid to Southern Oregon Bounce House Rentals, LLC for the rental. Customer agrees to company right to enter premises of customer at anytime to repossess said equipment. Customer agrees to reimburse Southern Oregon Bounce House Rentals, LLC for all attorney fees, an amount not less than 50% of all sums due, court cost and expenses incurred by Southern Oregon Bounce House Rentals, LLC to enforce collection or to preserve or enforce rights under this contract. Customer agrees not to loan, sublet or otherwise depose of equipment or use it at any other location. Customer agrees to pay in full the replacement cost, including labor, for all damages to rental equipment. If the inflatable equipment is lost, stolen, or damaged beyond repair the renter agrees to pay

$4000.00(four thousand dollars and 0 cents). Customer agrees to ensure that all users (and users’ guardians) of the rental equipment sign liability waivers.

 

THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS EITHER EXPRESSED OR IMPLIED.

 

Customer agrees to hold company at no liability in regards to virus or bacteria transmissions or any sort of reference from use. If any in place, following government guidelines is for personal family use, not public party use. Customer has the freedom to sanitize bounce house using eco friendly biodegradable cleaners before and after each use to minimize and mitigate any and all virus or bacteria transmissions. THEREFORE, Customer agrees to accept any and all responsibility for any and all virus or bacteria transmission from use and holds the company harmless under any and all conditions.